Privacy Policy

Ride On Click is a chauffeur and car hire service operating in Dubai, Abu Dhabi, Sharjah. We are the controller of the personal data described in this policy — meaning we decide what is collected and why.

We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Only what a booking needs. When you book, we collect:

• Your name — so the driver knows who they are meeting.
• Your WhatsApp number — the channel we confirm on.
• Your email address, if you give one — optional, used only to send booking emails.
• Pickup and drop-off locations, and any stops, including coordinates where your browser or our address lookup provides them.
• Date and time of travel, and the duration for hourly bookings.
• Flight number, for airport transfers, so we can track delays.
• Passenger and luggage counts, and the vehicle class you choose.

We do not ask for, and do not store, payment card details. Fares are settled directly with us or the driver.

We do not track your location. The only locations we hold are the addresses you type into the booking form.

Each item above exists for one of three reasons:

• To quote a fare — your route is sent to a mapping service to calculate distance and drive time.
• To arrange your ride — confirming details with you, assigning a driver, and giving that driver what they need to find you.
• To keep a record of bookings we have accepted, so we can answer questions about a past trip.

We do not use your details for advertising, and we do not build a profile of you.

Your information is shared only where a booking requires it:

• The driver assigned to your trip — your name, contact number and route.
• Google — pickup and drop-off addresses are sent to the Google Routes API to calculate distance and duration. No name or contact detail is sent.
• Resend — our email provider. If you give an email address, it and your booking summary pass through them to deliver your confirmation.
• Our hosting provider — which stores the database the booking is saved in.

We do not sell your data, and we do not share it with advertisers or data brokers. We will disclose information if required to by law or by a competent UAE authority.

Every booking gets a reference code, and anyone who has that code can view the booking's status, route and assigned driver on our tracking page without signing in.

This is deliberate — it means you can check a booking without an account, and forward it to whoever is travelling. It also means you should treat the code as private. Codes are long and randomly generated so they cannot be guessed, and tracking pages are excluded from search engines.

This website sets no advertising or analytics cookies, and carries no third-party tracking scripts.

The only cookie we set is a sign-in session for our own staff using the admin dashboard. It is never set for customers browsing or booking.

Our servers briefly hold the IP address of requests to limit automated abuse of the booking form. These are held in memory only, are not written to our database, and are not linked to your booking.

Booking records are kept for 24 months after the trip date, so we can resolve questions, disputes or invoicing that arise afterwards. After that they are deleted.

You can ask us to delete your records sooner — see Your rights below.

• Traffic between your browser and our site is encrypted in transit.
• The admin dashboard requires a password, and staff passwords are stored hashed, never in readable form.
• Access to booking records is limited to staff who need it to arrange rides.
• Reference codes are generated from a cryptographic random source so booking records cannot be found by guessing.

No system is perfectly secure, and we will not claim otherwise. If a breach affects your data, we will tell you and notify the relevant authority as the law requires.

You can ask us at any time to:

• Tell you what personal data we hold about you.
• Correct anything that is wrong.
• Delete your records, where we are not required to keep them.
• Stop using your data for a given purpose, or withdraw consent you previously gave.
• Provide a copy of your data in a portable form.

Message us on WhatsApp at +971 58 965 5634 or email info@example.com. We will respond within 30 days. There is no charge for this.

Our service is not directed at children, and we do not knowingly collect data from anyone under 18. Children travel as passengers on bookings made by an adult; we hold no separate record of them beyond the passenger count.

If we change how we handle personal data, we will update this page and change the date at the top. Material changes affecting existing bookings will be sent to you directly.

For anything in this policy — including requests about your data — reach us on WhatsApp at +971 58 965 5634 or by email at info@example.com.

See also our Terms & Conditions and contact details.